Mode Marketing Limited · last updated 18 April 2026.
These Terms of Service ("Terms") govern your purchase or use of services from Mode Marketing Limited ("Mode", "we", "us") · a company registered in England & Wales (company number 16231339, VAT number GB510546229, registered office 85 Great Portland Street, London, England, W1W 7LT).
By purchasing a service, signing a Statement of Work, or making payment, you accept these Terms together with the service-specific Statement of Work ("SoW"), our Privacy Notice, Cookie Policy, Acceptable Use Policy, and Refund & Cancellation Policy as they apply.
If you contract with Mode as an individual (not in the course of trade), you have additional rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 · these Terms do not reduce those rights.
Mode provides marketing, brand, AI-systems, and website services as described on our packages pages. Every engagement is governed by a written Statement of Work setting scope, deliverables, milestones, price, and timeline.
Mode reserves discretion to decline any project before work begins.
50% deposit before work starts and 50% balance on completion via Stripe for build packages (Quick Site, One Page Site, Website Launch, Brand + Website, Website Rebuild, AI Workflow Build, AI Implementation Sprint). Smaller one-offs (audits, Homepage Fix, Landing Page, Sprints, Automation Quick-Fix, AI Chatbot Setup, AI Visibility Audit, AI Visibility Setup) are charged in full upfront.
Billed in advance via Stripe subscription or invoice. Monthly Growth Support, Mode Hosting and AI Systems Partner can be cancelled anytime. Website Subscription has a 12-month minimum.
The audit fee for any Pre-flight (Marketing Pre-flight £195, Full Growth Audit £295, Website Audit / Website Pre-flight £49, Competitor Snapshot £99 — all inc VAT) is fully credited against any package booked within 90 days of the audit delivery.
All UK prices on this site are quoted inclusive of VAT at the UK standard rate. The price you see is the price you pay. EU and international clients are invoiced under the relevant local rules.
When we run paid campaigns for you, you pay the platforms (Google, Meta, LinkedIn, etc.) directly. Mode does not manage client ad budgets through our accounts.
If an invoice is overdue, Mode may suspend work, charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, recover fixed compensation per invoice, and recover reasonable debt-recovery costs.
See our Refund & Cancellation Policy for the full position. Summary:
On full payment, all deliverables created specifically for you under the relevant SoW · brand assets, website code, copy, imagery commissioned for you, campaign materials · become your property.
Mode retains ownership of its own pre-existing intellectual property · methodologies, internal tooling, the Mode Engine, templates, brand frameworks, and components not created specifically for you. You receive a perpetual, worldwide licence to use any retained-IP component embedded in your deliverables, for their intended business purpose.
Portfolio rights: unless you tell us otherwise in writing, Mode may reference the engagement (name, logo, high-level description) in case studies, pitch decks, and our portfolio.
Third-party materials (stock imagery, fonts, paid plugins) remain licensed per the third party's terms. We will tell you which are used.
AI-assisted work · some deliverables are produced with AI assistance. All AI-assisted outputs are human-reviewed before delivery; we assign whatever rights pass to us from the relevant AI vendor.
You will: provide accurate information and access needed to deliver; respond to approval requests in a reasonable time; ensure any content you provide does not infringe third-party rights; not require Mode to produce content contrary to our Acceptable Use Policy, advertising law, or platform policies; pay invoices on time.
If your conduct makes it impossible for Mode to deliver, Mode may terminate with written notice and retain fees corresponding to work already performed.
How we handle personal data is set out in our Privacy Notice. Where Mode processes personal data on your behalf (e.g. your customer list in a Mode-built CRM), a Data Processing Agreement applies · available on request.
Both parties treat each other's non-public information as confidential for the duration of the engagement and 3 years after. A separate NDA may be signed before sharing sensitive information.
Mode warrants services will be performed with reasonable care and skill.
Mode does NOT warrant: any specific commercial outcome (leads, ranking, conversion, revenue); that third-party platforms will function correctly or continue offering current features; stability of third-party trends, algorithms, or policies.
Mode's liability for breach is limited, subject to the exclusions below.
Mode is not liable for: indirect, special, consequential, or punitive loss; loss of profit, revenue, business, anticipated savings, goodwill, or reputation; loss of data (you are responsible for your own backups of content you provide); failure caused by third-party platforms, force majeure, or your acts or omissions.
Mode's total aggregate liability under any SoW is capped at fees paid to Mode under that SoW in the 12 months preceding the event giving rise to the claim.
Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
Each engagement starts on your acceptance or payment and runs for the SoW term. Either party may terminate for material breach not cured within 14 days of written notice, for insolvency, or for convenience per the notice periods above.
On termination: you pay for work performed up to that date; Mode delivers what is completed; Mode hands over accounts, passwords, client assets; confidentiality and data-protection obligations survive; IP assignment only takes effect in respect of deliverables fully paid.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumer contracts governed by mandatory local law retain the consumer's local rights.
Before litigation, both parties try to resolve disputes in good faith by direct discussion within 30 days.
Sales: hello@modemarketing.ai
Admin / billing: admin@modemarketing.ai
Legal: admin@modemarketing.ai
Post: Mode Marketing Limited, 85 Great Portland Street, London, England, W1W 7LT